TELECONSULTATION POLICY

Effective Date:01/January/2026

1. Introduction

Manas Hospital Jaipur may provide teleconsultation services to patients who are unable to visit the Hospital physically or require remote medical consultation, subject to doctor availability and applicable regulations.

Teleconsultation allows patients to communicate with healthcare professionals through authorized digital communication methods, including video or audio consultations.

2. Nature of Teleconsultation

Teleconsultation is a remote healthcare service in which a patient communicates with a doctor without being physically present in the consultation room.

It may be useful for:

• Initial medical discussions, where clinically appropriate.
• Follow-up consultations.
• Reviewing previously conducted investigations and reports.
• Discussing treatment progress.
• Providing general medical guidance.
• Assessing whether an in-person hospital visit is required.

The availability and suitability of teleconsultation depend on the doctor’s professional judgment.

3. Limitations of Teleconsultation

A video or telephone consultation cannot always provide the same level of clinical assessment as a physical consultation.

During teleconsultation, the doctor may not be able to:

• Physically examine the patient.
• Perform certain clinical tests.
• Assess all physical signs.
• Conduct diagnostic procedures.
• Observe conditions that require direct examination.

Therefore, teleconsultation may have limitations in diagnosis and treatment planning.

4. Physical Consultation When Required

Patients are advised to visit Manas Hospital Jaipur for an in-person consultation whenever a physical examination or further clinical assessment is necessary.

The consulting doctor may recommend a hospital visit for:

1. Physical examination.
2. Confirmation of diagnosis.
3. Review of symptoms requiring direct assessment.
4. Additional investigations.
5. Surgical or procedural evaluation.
6. Further treatment planning.

Patients should not rely exclusively on teleconsultation when an in-person assessment is medically necessary.

5. Patient Responsibilities

Patients using teleconsultation services should:

• Provide accurate personal and medical information.
• Share relevant prescriptions and diagnostic reports.
• Inform the doctor about existing medical conditions and medications.
• Provide correct contact details.
• Use a suitable device and stable internet connection.
• Be available at the confirmed consultation time.
• Follow medical advice and seek in-person care when recommended.

6. Medical Reports and Prescriptions

Patients may be requested to share relevant medical reports, X-rays, MRI scans, prescriptions or other investigation documents.

The doctor will determine whether the available information is sufficient for remote assessment.

Prescriptions and medical advice will be provided only where clinically appropriate and permitted under applicable telemedicine regulations.

7. Emergency Medical Conditions

Teleconsultation is not a substitute for emergency medical care.

If you experience any emergency symptoms, including:

• Severe chest pain.
• Difficulty breathing.
• Loss of consciousness.
• Severe injury or trauma.
• Sudden weakness or serious neurological symptoms.
• Other conditions requiring immediate medical attention.

You should immediately contact emergency medical services or visit the nearest appropriate hospital.

Do not wait for a video consultation or an online response in an emergency.

8. Diagnosis and Treatment Limitations

Although doctors make reasonable efforts to provide appropriate medical guidance, remote consultation has inherent clinical and technical limitations.

The accuracy and completeness of an assessment may depend on the information provided by the patient, the quality of communication and the ability to assess the medical condition remotely.

If symptoms continue, worsen or fail to improve, patients should seek an appropriate in-person medical evaluation without delay.

9. Technical Issues and Communication

Teleconsultation depends on internet connectivity, device availability and communication platforms.

Technical problems such as network interruptions, poor audio or video quality and connection failures may affect the consultation.

If a consultation cannot be completed due to technical issues, patients should contact the Hospital to discuss rescheduling or other applicable arrangements.

10. Consultation Charges and Payment

Applicable consultation charges will be communicated to patients before booking or payment.

Where an online payment facility is available, payments must be made through authorized payment channels.

Any cancellation or refund request will be handled according to the applicable Online Payment & Refund Policy.

11. Patient Privacy and Confidentiality

Patient information shared during teleconsultation will be handled in accordance with the Privacy Policy of Manas Hospital Jaipur and applicable laws.

Patients should use authorized communication channels and avoid sharing confidential medical information through unknown or unauthorized platforms.

12. Patient Consent

Before proceeding with a teleconsultation, patients should understand:

1. The nature of remote medical consultation.
2. Its limitations compared with physical consultation.
3. The possibility that an in-person examination may be required.
4. The importance of providing accurate medical information.
5. The privacy and technical considerations associated with digital communication.

Consent will be obtained in accordance with applicable telemedicine requirements.

13. Applicable Medical Regulations

Teleconsultation services will be provided subject to applicable Indian laws, professional medical ethics and relevant telemedicine guidelines.

Doctors will independently determine whether a medical condition is suitable for remote consultation.

14. Changes to This Policy

Manas Hospital Jaipur may update this Teleconsultation Policy whenever necessary to reflect changes in healthcare services, technology or applicable regulations.

The latest version will be published on this page.

15. Contact Information

Manas Hospital Jaipur

Address: D-131, Jagdamba Nagar, 200 Feet Bypass, Ajmer Road, Heer Pura, Jaipur, Rajasthan, India.

Phone: +91 8094289491

Website: https://bestorthopaedic.co.in

Manas Hospital Jaipur – Providing Responsible Healthcare and Patient Support.