Effective Date: 01/January/2026

1. Introduction

Manas Hospital Jaipur (“we”, “our”, “us” or “the Hospital”) is committed to protecting the privacy and confidentiality of patients, attendants, website visitors, employees, healthcare professionals and other individuals who interact with us.

This Privacy Policy explains how we collect, receive, use, store, process and protect personal information when you visit our website, submit an enquiry, request an appointment, communicate through WhatsApp or access our healthcare services.

By using our website or voluntarily providing information to us, you acknowledge that your information may be handled in accordance with this Privacy Policy and applicable laws.

2. Information We Collect

Depending on the nature of your interaction with the Hospital, we may collect the following information.

A. Patient and Attendant Information

• Full name, age, gender and date of birth.
• Mobile number, email address and residential address.
• Appointment preferences and consultation details.
• Medical history, symptoms and health-related information.
• Prescriptions, diagnostic reports, X-rays, MRI and other medical records.
• Billing, payment and insurance-related information, where applicable.
• Enquiries, feedback and communication history.

B. Website Enquiry and Appointment Information

When you submit an enquiry or appointment form through our website, we may collect:

• Name of the patient or representative.
• Contact number and email address, if provided.
• Age and other details requested in the form.
• Preferred doctor or medical department.
• Appointment date and preferred consultation details.
• Information voluntarily provided in the enquiry message.

C. WhatsApp Communication Information

When you contact Manas Hospital through WhatsApp, we may receive:

• Your WhatsApp mobile number and profile information.
• Messages, enquiries and appointment requests.
• Images, prescriptions and medical reports voluntarily shared with us.
• Appointment-related communication and other information you choose to provide.

WhatsApp communication is also subject to WhatsApp’s own terms and privacy practices.

D. CCTV and Security Information

Manas Hospital Jaipur uses CCTV cameras within its premises for legitimate safety and security purposes.

CCTV systems may record images and video footage of patients, visitors, attendants, employees and other individuals entering or moving through monitored areas.

CCTV footage may be used for:

• Maintaining hospital security.
• Protecting patients, visitors and employees.
• Preventing unauthorized activities.
• Investigating security incidents.
• Protecting hospital property and facilities.
• Complying with applicable legal requirements.

CCTV recordings are accessible only to authorized personnel and are retained according to applicable requirements and operational needs.

E. Employee and Vendor Information

Where relevant, we may collect employment, professional, business, identification, contractual, financial and contact information for administrative and operational purposes.

F. Technical Information

When you visit our website, limited technical information may be collected through website infrastructure and security systems, such as browser type, device information, IP address and access logs, where applicable.

Google Analytics is not currently used on our website.

3. Purpose of Collecting Personal Information

We may use personal information for the following purposes:

A. Healthcare Services

• Providing medical consultations and healthcare services.
• Maintaining patient registration and medical records.
• Reviewing medical history and diagnostic reports.
• Coordinating investigations, treatments and follow-up consultations.
• Managing hospital admissions and patient care.

B. Appointment and Enquiry Management

• Responding to website enquiries.
• Managing appointment requests.
• Confirming, rescheduling or cancelling appointments.
• Communicating through telephone, WhatsApp and other authorized channels.
• Sending appointment reminders and service-related updates.

C. Hospital Administration

• Maintaining operational and administrative records.
• Managing billing and payment information.
• Coordinating internal departments.
• Managing vendors and authorized service providers.

D. Security and Safety

• Monitoring hospital premises through CCTV cameras.
• Maintaining patient and visitor safety.
• Preventing unauthorized access.
• Investigating security-related incidents.

E. Legal and Regulatory Requirements

• Complying with applicable Indian laws.
• Responding to lawful requests from authorities.
• Maintaining records required under applicable regulations.
• Protecting the rights and legitimate interests of the Hospital and individuals.

F. Website Improvement

• Maintaining website functionality.
• Responding to technical issues.
• Improving enquiry and appointment processes.
• Protecting the website against unauthorized access.

4. Collection of Personal Information

Information may be collected through:

1. Website enquiry forms.
2. Website appointment booking forms.
3. WhatsApp messages and communication.
4. Direct telephone conversations.
5. Hospital registration and admission processes.
6. Medical consultations and diagnostic services.
7. Documents and reports voluntarily provided by patients.
8. CCTV cameras installed within hospital premises.
9. Authorized representatives or guardians, where applicable.

5. Sharing of Personal Information

Manas Hospital Jaipur does not sell or rent personal information to third parties.

Information may be shared when necessary with:

• Authorized doctors and healthcare professionals.
• Relevant hospital departments and authorized employees.
• Diagnostic laboratories and healthcare service providers.
• Authorized website hosting and technical service providers.
• WhatsApp and other communication service providers.
• Banks and payment service providers, where applicable.
• Government authorities or regulatory bodies where legally required.

Such sharing will be limited to legitimate purposes and applicable legal requirements.

6. Medical Information Confidentiality

Medical information is treated as confidential.

Access to patient records is restricted to authorized personnel who require the information for healthcare delivery, administration or other lawful purposes.

Patient photographs, videos, testimonials, medical images and treatment stories will not be used for promotional or public communication without appropriate authorization and compliance with applicable laws.

7. CCTV Surveillance and Data Protection

CCTV cameras are installed at the Hospital for safety and security purposes.

Recorded footage may be reviewed by authorized personnel when necessary for security investigations, incident management or legal compliance.

CCTV footage will not be used for unrelated purposes or publicly disclosed except where legally permitted or required.

8. Cookies and Tracking Technologies

Our website may use essential technical technologies required for website functionality and security.

Google Analytics is not currently installed or used on our website.

If additional analytics, advertising or tracking technologies are introduced in the future, this Privacy Policy may be updated accordingly.

9. Data Security and Retention

We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration or disclosure.

Personal information and medical records may be retained for the period necessary to fulfil their intended purpose and applicable legal, medical and regulatory requirements.

10. Your Privacy Rights

Subject to applicable laws, individuals may request:

• Access to their personal information.
• Correction of inaccurate or incomplete information.
• Deletion of information where legally permissible.
• Withdrawal of consent where processing is based on consent.
• Exercise of applicable nomination rights.
• Resolution of privacy-related complaints and grievances.

Requests may require identity verification before being processed.

11. Children’s Information

Where healthcare services are provided to minors, relevant information may be collected from parents, guardians or legally authorized representatives in accordance with applicable law.

12. Third-Party Platforms

Our website and communication services may connect with third-party platforms, including WhatsApp, website hosting providers and other authorized service providers.

Their services are governed by their respective terms and privacy policies.

Manas Hospital Jaipur does not control the independent privacy practices of these external platforms.

13. Changes to This Privacy Policy

We may revise this Privacy Policy to reflect changes in our operations, technology, healthcare services or applicable laws.

Updated versions will be published on this page with the revised effective date.

14. Contact Information

For questions, privacy requests or complaints relating to personal information, please contact:

Manas Hospital Jaipur

Address: D-131, Jagdamba Nagar, 200 Feet Bypass, Ajmer Road, Heer Pura, Jaipur, Rajasthan, India.

Phone: +91 8094289491

Website: https://bestorthopaedic.co.in

Manas Hospital Jaipur – Respecting Your Privacy and Protecting Your Trust.