Effective Date: 01/January/2026

1. Introduction

This Online Payment & Refund Policy explains the general terms applicable to online payments, appointment bookings, consultation charges and eligible refund requests associated with Manas Hospital Jaipur.

This policy applies to payments made through payment facilities officially authorized and provided by the Hospital.

2. Online Payment Facility

Where online payment is available, patients may be provided with the option to pay applicable consultation or service charges through an authorized third-party payment gateway.

Available payment methods may include:

• UPI.
• Debit cards.
• Credit cards.
• Net banking.
• Other payment methods supported by the authorized payment provider.

Payment availability may vary depending on the service and booking facility.

3. Third-Party Payment Gateway

If you choose to make an online payment, you may be redirected to a third-party payment gateway.

Such transactions are subject to the payment provider’s terms, conditions and privacy policy.

Manas Hospital Jaipur does not directly control the independent systems of banks, card providers or payment gateways.

We cannot guarantee the successful completion of a transaction where failure occurs due to banking systems, payment provider interruptions, technical problems or other circumstances outside our reasonable control.

4. Payment Confirmation

• Patients should verify the payment amount before completing a transaction.
• A transaction is considered successfully paid only after appropriate confirmation.
• Patients should retain their transaction reference number and payment receipt.
• A payment alone does not confirm an appointment unless the Hospital has acknowledged the booking.
• Patients may contact the Hospital if payment has been deducted but confirmation has not been received.

5. Appointment Cancellation

Patients who wish to cancel a booked appointment should contact Manas Hospital Jaipur through official communication channels.

Cancellation requests will be reviewed according to the applicable service conditions and the cancellation terms communicated at the time of booking.

6. Refund Eligibility

Refunds may be considered in the following circumstances:

1. Duplicate payment for the same appointment or service.
2. Successful debit from the patient’s account despite an unsuccessful transaction.
3. Cancellation of an appointment by the Hospital due to doctor unavailability.
4. Cancellation accepted by the Hospital under the applicable booking conditions.
5. Other circumstances where a refund is required under applicable law.

7. Refund Conditions

• Refund eligibility depends on the nature of the service and applicable cancellation conditions.
• Consultation or other service charges for services already provided may not be refundable, except where required by law or approved under the applicable service terms.
• Any applicable non-refundable charges must be communicated before payment.
• The Hospital may request transaction details or supporting documents to verify a refund request.

8. Refund Processing

Where a refund is approved:

1. The refund will generally be initiated through the original payment method.
2. The refund will be subject to the payment provider’s processing conditions.
3. Actual credit time may vary depending on the bank, payment gateway or financial institution.
4. Patients will be informed of the refund status through available communication channels, where applicable.

9. Failed Transactions

If an amount has been deducted but the transaction is unsuccessful, patients should contact the Hospital with:

• Patient name.
• Registered mobile number.
• Transaction ID or reference number.
• Date and amount of payment.
• Payment confirmation or supporting evidence.

The Hospital will review the transaction and guide the patient regarding the next steps.

10. Incorrect Payments

Patients are requested to verify the consultation details, service selected and payment amount before completing an online transaction.

Any incorrect or duplicate payment should be reported to the Hospital as soon as possible.

11. Changes to This Policy

Manas Hospital Jaipur may revise this policy when necessary. Any updated version will be published on this page.

12. Contact Information

For payment-related queries, cancellation requests or refund assistance:

Manas Hospital Jaipur

Address: D-131, Jagdamba Nagar, 200 Feet Bypass, Ajmer Road, Heer Pura, Jaipur, Rajasthan, India.

Phone: +91 8094289491

Website: https://bestorthopaedic.co.in

Please retain your payment receipt and transaction reference number for future communication.